diff --git a/content/en/docs/academy/mendix-exams/_index.md b/content/en/docs/academy/mendix-exams/_index.md
index ce421f8f599..c02cd0b06fd 100644
--- a/content/en/docs/academy/mendix-exams/_index.md
+++ b/content/en/docs/academy/mendix-exams/_index.md
@@ -42,7 +42,7 @@ You have 30 days to start the exam.
 
 ### Booking for Other People
 
-You can order exam seats for other people and place bulk orders for multiple Mendix certification exam seats for your organization. In this case, contact your CSM to get the order form or for more details. You can also contact Mendix Academy directly at [academy@mendix.com](mailto:academy@mendix.com).
+You can order exam seats for other people and place bulk orders for multiple Mendix certification exam seats for your organization. In this case, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to get the order form or for more details. You can also contact Mendix Academy directly at [academy@mendix.com](mailto:academy@mendix.com).
 
 After receiving the order, Mendix assigns an exam admin to it. The exam admin is then responsible for overseeing the details of the order and allocating the purchased exam seats to individuals within your organization.
 
diff --git a/content/en/docs/community-tools/contribute-to-mendix-docs/style-guide/terminology.md b/content/en/docs/community-tools/contribute-to-mendix-docs/style-guide/terminology.md
index cb8b15fae4f..e39c0e68234 100644
--- a/content/en/docs/community-tools/contribute-to-mendix-docs/style-guide/terminology.md
+++ b/content/en/docs/community-tools/contribute-to-mendix-docs/style-guide/terminology.md
@@ -437,7 +437,7 @@ Hyphenate for the verb.
 
 ## role
 
-Do not capitalize job roles (for example, "business developer") unless they are Mendix user roles (for example, "Business Engineer," "SCRUM Master") or Mendix-internal titles (for example, "Product Manager" and "Customer Success Manager" for referring to communication between the Mendix community and Mendix).
+Do not capitalize job roles (for example, "business developer") unless they are Mendix user roles (for example, "Business Engineer," "SCRUM Master") or Mendix-internal titles (for example, "Product Manager" and "Technical Account Manager" for referring to communication between the Mendix community and Mendix).
 
 ## SQL
 
diff --git a/content/en/docs/control-center/apps/cloud.md b/content/en/docs/control-center/apps/cloud.md
index c687563e239..ad27cbdb738 100644
--- a/content/en/docs/control-center/apps/cloud.md
+++ b/content/en/docs/control-center/apps/cloud.md
@@ -9,7 +9,7 @@ no_list: true
 ## Introduction
 
 {{% alert color="warning" %}}
-This feature is not yet publicly available. Please talk to your Customer Success Manager to enable this page.
+This feature is not yet publicly available. Please talk to your Technical Account Manager, Specialized Account Executive, or Partner Contact to enable this page.
 {{% /alert %}}
 
 The **Cloud** page in Control Center shows you an overview of the paid and free environments of your company.
diff --git a/content/en/docs/control-center/apps/deployed-apps.md b/content/en/docs/control-center/apps/deployed-apps.md
index 42d416428d2..5175b110391 100644
--- a/content/en/docs/control-center/apps/deployed-apps.md
+++ b/content/en/docs/control-center/apps/deployed-apps.md
@@ -24,7 +24,7 @@ The **Deployed Apps Overview** page has the following tabs: [Mendix Cloud](#mend
 
 The **Mendix Cloud** tab gives you an overview of all the apps that are deployed on Mendix Cloud and allows you to manage your cloud resources using the self-service tool.
 
-To activate this capability for your company, contact your Customer Success Manager.
+To activate this capability for your company, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 The list on this tab shows the following information:
 
@@ -192,4 +192,4 @@ If the Technical Contact of the app does not update the license keys by the end
 
 #### Our App Stopped Working Because the License Key Expired. What Should We Do?
 
-Contact your Customer Success Manager (CSM) to renew your contract.
+Contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to renew your contract.
diff --git a/content/en/docs/control-center/entitlements/cloud-tokens.md b/content/en/docs/control-center/entitlements/cloud-tokens.md
index 49cf7ecea64..406a5780261 100644
--- a/content/en/docs/control-center/entitlements/cloud-tokens.md
+++ b/content/en/docs/control-center/entitlements/cloud-tokens.md
@@ -35,7 +35,7 @@ For the technical details of each Cloud Resource Pack (CRP), refer to the [Cloud
 
 All your current CRPs are converted to their equivalent Mendix Cloud Tokens and aggregated with any other Mendix Cloud Tokens. You can then use these to provision Cloud resources of any type and size, as specified in your contracts. 
 
-You can see available and used Mendix Cloud Tokens on the **Entitlements** page. If you cannot, contact your Customer Success Manager (CSM).
+You can see available and used Mendix Cloud Tokens on the **Entitlements** page. If you cannot, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 These tables show how many Mendix Cloud Tokens each CRP requires:
 
@@ -92,7 +92,7 @@ These tables show how many Mendix Cloud Tokens each CRP requires:
 {{% alert color="info" %}} 
 
 * You can no longer purchase legacy CRPs. You can now only purchase and provision Standard, Premium, and Premium Plus CRPs. Any legacy CRPs that you have already purchased will be converted into Mendix Cloud Tokens if they are deprovisioned. This will use the rate specified in the previous tables, and the Mendix Cloud Tokens will be added to your Token pool.
-* Self-service cloud consumption capabilities are exclusively available for Standard, Premium, and Premium Plus CRPs. If you are using a legacy CRP in combination with fallback, you may experience consumption inaccuracies in the self-service tool. For access to the latest capabilities, Mendix recommends contacting your customer success manager to transition to a Standard, Premium, or Premium Plus CRP.
+* Self-service cloud consumption capabilities are exclusively available for Standard, Premium, and Premium Plus CRPs. If you are using a legacy CRP in combination with fallback, you may experience consumption inaccuracies in the self-service tool. For access to the latest capabilities, Mendix recommends contacting your Technical Account Manager, Specialized Account Executive, or Partner Contact to transition to a Standard, Premium, or Premium Plus CRP.
 
 {{% /alert %}}
 
diff --git a/content/en/docs/control-center/entitlements/end-users.md b/content/en/docs/control-center/entitlements/end-users.md
index bebdea8d569..c46def713f1 100644
--- a/content/en/docs/control-center/entitlements/end-users.md
+++ b/content/en/docs/control-center/entitlements/end-users.md
@@ -82,7 +82,7 @@ This is the information available in the **Entitlements & Consumption** section
 * **Usage Month** – Allows you to select the month for which you want to see consumption information. By default, the field is set to the most recent month for which a report is available.
 * Subscription cards – These cards display the entitlements and consumption as calculated on the last day of the selected month. 
 
-In case of over-usage, which means that entitlements have been exceeded, apps continue to work, with no consequences to end-users. Over-usage needs to be discussed with the Mendix CSM or representative.
+In case of over-usage, which means that entitlements have been exceeded, apps continue to work, with no consequences to end-users. Over-usage needs to be discussed with your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 <!-- 
 
diff --git a/content/en/docs/control-center/maia/maia-resources.md b/content/en/docs/control-center/maia/maia-resources.md
index 9b2d75b22e0..d6fb860ca34 100644
--- a/content/en/docs/control-center/maia/maia-resources.md
+++ b/content/en/docs/control-center/maia/maia-resources.md
@@ -59,7 +59,7 @@ Once a user reaches their individual limit, further Maia use is disabled for tha
 ## Increasing Your Maia Units Capacity {#increase-maia-units}
 
 1. **Make sure you have Cloud Tokens available**<br>
-Cloud Tokens are purchased through your Mendix subscription. If your organization already has Cloud Tokens allocated to other services, you can reassign them. Check your available balance in the Control Center. If you need to purchase more, contact your Mendix account manager.
+Cloud Tokens are purchased through your Mendix subscription. If your organization already has Cloud Tokens allocated to other services, you can reassign them. Check your available balance in the Control Center. If you need to purchase more, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 2. **Convert Cloud Tokens to Maia Units**<br>
 In the Control Center, go to **Maia Resources** and select **Provision Resource**. Choose how many Cloud Tokens to allocate. Each Cloud Token gives you 100 Maia Units per month.
 3. **Use Maia in Studio Pro**<br>
diff --git a/content/en/docs/control-center/security/private-connectivity/_index.md b/content/en/docs/control-center/security/private-connectivity/_index.md
index 4ba90df28b5..378a3c0ea29 100755
--- a/content/en/docs/control-center/security/private-connectivity/_index.md
+++ b/content/en/docs/control-center/security/private-connectivity/_index.md
@@ -17,7 +17,7 @@ Check the [Feature Release Calendar](/releasenotes/feature-release-calendar/) fo
 The **Private Connectivity** page allows you to view and manage your company's Private Connectivity assets: networks, agents, resources, and connections.
 
 {{% alert color="info" %}}
-If you cannot access the **Private Connectivity** page, contact your CSM or Mendix Support.
+If you cannot access the **Private Connectivity** page, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact or Mendix Support.
 {{% /alert %}}
 
 ## Use Cases
diff --git a/content/en/docs/control-center/security/set-up-sso-byoidp.md b/content/en/docs/control-center/security/set-up-sso-byoidp.md
index 177f6764fb1..e52cc1858fb 100644
--- a/content/en/docs/control-center/security/set-up-sso-byoidp.md
+++ b/content/en/docs/control-center/security/set-up-sso-byoidp.md
@@ -56,7 +56,7 @@ BYOIDP SSO integrates with the Mendix Platform using the following techniques:
 * The user's email address is used to associate a user's existing account within Mendix with the user's account at your IdP. This means that any existing Mendix account is linked to their IdP account for authentication, rather than a new Mendix account being created for them.
     * This assumes that the IdP returns an email address to Mendix during SSO which the user previously used to sign up and log in to Mendix. If the email address that is returned to Mendix is not recognized, then the user will be offered the sign-up option to enable them to create a new account.
 * BYOIDP SSO makes an authentication request to your IdP which means that only the 'openid' and 'profile' scope values are requested, as defined by OIDC. The request does not explicitly ask for authorization for specific platform roles such as developer, Mendix Admin, or Technical Contact. You can set up your IdP, however, to apply coarse-grained access rules based on the `client_id` for the Mendix Platform to deny access to the Mendix Platform for certain groups of employees.
-* Mendix provides support for three client authentication methods: `client_secret_post` (client credentials in the payload), `client_secret_basic` (basic authentication credentials in the HTTP header), and `private_key_jwt` (using a client key-pair/certificate instead of a client secret). The Mendix platform will select `client_secret_post` if supported; otherwise, it will use `client_secret_basic`. The `private_key_jwt` method is available only to customers with a Premium platform license and requires onboarding by Mendix. For further assistance, contact your CSM.
+* Mendix provides support for three client authentication methods: `client_secret_post` (client credentials in the payload), `client_secret_basic` (basic authentication credentials in the HTTP header), and `private_key_jwt` (using a client key-pair/certificate instead of a client secret). The Mendix platform will select `client_secret_post` if supported; otherwise, it will use `client_secret_basic`. The `private_key_jwt` method is available only to customers with a Premium platform license and requires onboarding by Mendix. For further assistance, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 * Mendix includes the `login_hint` parameter in requests to your IdP. This allows the IdP to pre-populate the login screen with the user's email address, which gives a better user experience. Your IdP may choose to ignore the hint. After receiving a positive response, Mendix does not do any validation if the logged-in user matches the `login_hint`.
 * Whether or not users signing in to the Mendix Platform have to use 2FA does not change the [Two-Factor Authentication](/developerportal/deploy/two-factor-authentication/) which protects sensitive activities on Mendix Cloud nodes. This remains in place and works independently of BYOIDP SSO.
 * When using the BYOIDP feature to manage your Mendix Admins (see the [IdP-managed Mendix Admins](/control-center/security-settings/#idp-managed-mendix-admins) section of *Security Settings in Control Center*), the Mendix platform does not include anything specific in the SSO request (such as a specific scope value or claims request parameter). It expects that your IdP includes the required claim based on the configurations in your IdP for Mendix as a client.
diff --git a/content/en/docs/deployment/_index.md b/content/en/docs/deployment/_index.md
index 78e03d508e3..c6b02fe0ed7 100644
--- a/content/en/docs/deployment/_index.md
+++ b/content/en/docs/deployment/_index.md
@@ -86,7 +86,7 @@ Deploying to Azure is possible from the [Azure Marketplace](https://azuremarketp
 
 Mendix on Azure is a deployment option that makes use of some of the features of Mendix on Kubernetes in an opinionated way. For more information, see [Mendix on Azure](/developerportal/deploy/mendix-on-azure/).
 
-{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Customer Success Manager. {{% /alert %}}
+{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact. {{% /alert %}}
 
 ## On-Premises
 
diff --git a/content/en/docs/deployment/general/subscription-management/licensing-apps.md b/content/en/docs/deployment/general/subscription-management/licensing-apps.md
index 27591c1caca..0d44b4d862b 100644
--- a/content/en/docs/deployment/general/subscription-management/licensing-apps.md
+++ b/content/en/docs/deployment/general/subscription-management/licensing-apps.md
@@ -53,7 +53,7 @@ For more information on legal definitions, refer to [Order Form Definitions](htt
 ## Obtaining a Mendix License{#get-license}
 
 {{% alert color="info" %}}
-If you want to create a new licensed node in Mendix Cloud but your contract does not allow for more licensed nodes, contact your Customer Success Manager (CSM) first.
+If you want to create a new licensed node in Mendix Cloud but your contract does not allow for more licensed nodes, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact first.
 {{% /alert %}}
 
 You can obtain a Mendix license from Mendix Support, as described below. If you want to deploy to SAP BTP or Mendix on Kubernetes, you can also use this process to obtain a subscription secret. Follow these steps:
diff --git a/content/en/docs/deployment/general/subscription-management/user-metering/faq.md b/content/en/docs/deployment/general/subscription-management/user-metering/faq.md
index 92ff5e673e1..e1f702796f8 100644
--- a/content/en/docs/deployment/general/subscription-management/user-metering/faq.md
+++ b/content/en/docs/deployment/general/subscription-management/user-metering/faq.md
@@ -33,7 +33,7 @@ If you exceed your subscription entitlements:
 
 * No immediate service disruption: Your applications continue to run normally.    
     Alert displayed: A warning icon appears in the end-of-month Usage Report in Control Center.
-* Compliance discussion: Your Customer Success Manager (CSM) will contact you to discuss:
+* Compliance discussion: Your Technical Account Manager, Specialized Account Executive, or Partner Contact will contact you to discuss:
 
     * Purchasing additional user subscriptions
     * Assessing user classification
@@ -63,7 +63,7 @@ Assign the Single-App User Subscription to your application in Control Center. F
 
 ### How Do I Assign a Single-App User Subscription to Multiple Applications With Unique User Bases?
 
-You must purchase a separate Single-App User Subscription for each application and assign them individually. Contact your CSM or account team to purchase additional subscriptions, if needed.
+You must purchase a separate Single-App User Subscription for each application and assign them individually. Contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to purchase additional subscriptions, if needed.
 
 ## User-Specific Questions
 
diff --git a/content/en/docs/deployment/mendix-cloud-deploy/_about.md b/content/en/docs/deployment/mendix-cloud-deploy/_about.md
index 8a407d699b0..5348113ba6e 100644
--- a/content/en/docs/deployment/mendix-cloud-deploy/_about.md
+++ b/content/en/docs/deployment/mendix-cloud-deploy/_about.md
@@ -50,4 +50,4 @@ Keep in mind that when you deploy to your own AWS account, you are responsible f
 
 ## If There Is No Deployment in Your Desired AWS Region, When Will Mendix Launch There?
 
-Mendix adds regions based on customer demand. If you would like a different region, contact your Mendix Customer Success Manager to see what Mendix can offer. All request will need to take into account the costs of launching a complete Mendix Cloud cluster, with backup services, monitoring, etc. 
+Mendix adds regions based on customer demand. If you would like a different region, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to see what Mendix can offer. All request will need to take into account the costs of launching a complete Mendix Cloud cluster, with backup services, monitoring, etc. 
diff --git a/content/en/docs/deployment/mendix-cloud-deploy/change-plan.md b/content/en/docs/deployment/mendix-cloud-deploy/change-plan.md
index 7c5f4f3e943..c4704f9b1cb 100644
--- a/content/en/docs/deployment/mendix-cloud-deploy/change-plan.md
+++ b/content/en/docs/deployment/mendix-cloud-deploy/change-plan.md
@@ -28,7 +28,7 @@ It is only possible to change and upgrade to higher-tier plans, not downgrade. U
 Before requesting a plan change, verify the following:
 
 * The app runs on Kubernetes.
-* The app's tenant is self-service enabled. To activate this capability for your company, contact your Customer Success Manager.
+* The app's tenant is self-service enabled. To activate this capability for your company, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 * You are the [Technical Contact](/support/#technical-contacts) for the app (only Technical Contacts can submit a plan change request).
 
 {{% alert color="info" %}}
diff --git a/content/en/docs/deployment/mendix-cloud-deploy/deploy-apis-with-ai-agents.md b/content/en/docs/deployment/mendix-cloud-deploy/deploy-apis-with-ai-agents.md
index 7809ea52706..5a487676294 100644
--- a/content/en/docs/deployment/mendix-cloud-deploy/deploy-apis-with-ai-agents.md
+++ b/content/en/docs/deployment/mendix-cloud-deploy/deploy-apis-with-ai-agents.md
@@ -214,4 +214,4 @@ https://mcp.home.mendix.com/ \
 
 ## Feedback
 
-To report an issue or request additional API coverage, contact your Mendix CSM.
+To report an issue or request additional API coverage, contact your Mendix Technical Account Manager, Specialized Account Executive, or Partner Contact.
diff --git a/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/_index.md b/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/_index.md
index 91873fc8a96..3aeaf879fcf 100644
--- a/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/_index.md
+++ b/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/_index.md
@@ -60,7 +60,7 @@ To license an app, you must have a licensed cloud node available:
 If you have an existing contract that allows for more licensed nodes, use the [Request New App Node](https://newnode.mendix.com) app to request a new node from Mendix Support. For more information, see [Licensing Apps](/developerportal/deploy/licensing-apps-outside-mxcloud/).
 
 {{% alert color="info" %}}
-If your contract does not allow for more licensed nodes, contact your Customer Success Manager (CSM).
+If your contract does not allow for more licensed nodes, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 {{% /alert %}}
 
 If none of the categories above apply to your case, contact [Mendix Support](https://support.mendix.com).
diff --git a/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/basic-package.md b/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/basic-package.md
index 7dca9b1a444..0b429c0b742 100644
--- a/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/basic-package.md
+++ b/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/basic-package.md
@@ -9,5 +9,5 @@ description: "Obtaining a Mendix Basic Package Node"
 {{% alert color="warning" %}}
 New licenses for Mendix Basic Package are not currently available.
 
-If you currently have a Mendix Basic Package, it can still be renewed by contacting your CSM or [Mendix Support](https://support.mendix.com/)
+If you currently have a Mendix Basic Package, it can still be renewed by contacting your Technical Account Manager, Specialized Account Executive, or Partner Contact or [Mendix Support](https://support.mendix.com/)
 {{% /alert %}}
diff --git a/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/migrate-free-app-to-basic.md b/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/migrate-free-app-to-basic.md
index 9d297a940e0..37c55f2b9af 100644
--- a/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/migrate-free-app-to-basic.md
+++ b/content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/migrate-free-app-to-basic.md
@@ -10,5 +10,5 @@ description: "Moving an existing Mendix app deployed as a Free App to a Basic Pa
 {{% alert color="warning" %}}
 New licenses for Mendix Basic Package are not currently available.
 
-If you currently have a Mendix Basic Package, it can still be renewed by contacting your CSM or [Mendix Support](https://support.mendix.com/)
+If you currently have a Mendix Basic Package, it can still be renewed by contacting your Technical Account Manager, Specialized Account Executive, or Partner Contact or [Mendix Support](https://support.mendix.com/)
 {{% /alert %}}
diff --git a/content/en/docs/deployment/on-premises-design/ms-windows/activate-a-mendix-license-on-microsoft-windows.md b/content/en/docs/deployment/on-premises-design/ms-windows/activate-a-mendix-license-on-microsoft-windows.md
index 674fe63d816..be8b72053ec 100644
--- a/content/en/docs/deployment/on-premises-design/ms-windows/activate-a-mendix-license-on-microsoft-windows.md
+++ b/content/en/docs/deployment/on-premises-design/ms-windows/activate-a-mendix-license-on-microsoft-windows.md
@@ -16,7 +16,7 @@ You will need to apply a separate license to each environment for which you want
 
 Before starting with this how-to, make sure you have completed the following prerequisites:
 
-* To activate a Mendix instance on-premises you need an on-premises license (call your Customer Success Manager for more information)
+* To activate a Mendix instance on-premises you need an on-premises license (call your Technical Account Manager, Specialized Account Executive, or Partner Contact for more information)
 * Install Mendix on your Microsoft Windows server (for more information, see [Deploying Mendix on Microsoft Windows](/developerportal/deploy/deploy-mendix-on-microsoft-windows/))
 * Be registered as the technical contact for the license
     * This is usually done in the license request process
diff --git a/content/en/docs/deployment/private-cloud/private-cloud-api-mcp.md b/content/en/docs/deployment/private-cloud/private-cloud-api-mcp.md
index 756e32b9549..d868dc745cb 100644
--- a/content/en/docs/deployment/private-cloud/private-cloud-api-mcp.md
+++ b/content/en/docs/deployment/private-cloud/private-cloud-api-mcp.md
@@ -208,4 +208,4 @@ If your tools are not discovered after connection, verify the following:
 
 ## Feedback
 
-To report an issue or request additional API coverage, contact your Mendix CSM.
+To report an issue or request additional API coverage, contact your Mendix Technical Account Manager, Specialized Account Executive, or Partner Contact.
diff --git a/content/en/docs/developerportal/digital-execution/compass.md b/content/en/docs/developerportal/digital-execution/compass.md
index ffe2173d625..79319a762ed 100644
--- a/content/en/docs/developerportal/digital-execution/compass.md
+++ b/content/en/docs/developerportal/digital-execution/compass.md
@@ -6,7 +6,7 @@ weight: 25
 description: "Describes the Compass tool."
 ---
 
-{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Mendix Customer Success Manager (CSM). {{% /alert %}}
+{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact. {{% /alert %}}
 
 ## Introduction
 
@@ -18,10 +18,10 @@ With the Compass tool, you can define your own vision of low-code and the apps t
 
 ## Getting Started with Compass
 
-To enable Compass for your organization, contact your Mendix Customer Success Manager (CSM). 
+To enable Compass for your organization, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact. 
 
 {{% alert color="info" %}}
-Compass is a tool intended for organizations that want to launch their first Mendix application. Many of the milestones and tasks are geared towards beginners, so teams which have already created one or more Mendix apps are less likely to find them useful.
+Compass is a tool intended for organizations that want to launch their first Mendix application. Many of the milestones and tasks are geared toward beginners, so teams which have already created one or more Mendix apps are less likely to find them useful.
 {{% /alert %}}
 
 After Compass has been enabled for your organization, a user with the Program Owner role can define the launch date of your first app on the Compass home page, and invite team members to participate.
diff --git a/content/en/docs/developerportal/digital-execution/implement-mendix/getting-started.md b/content/en/docs/developerportal/digital-execution/implement-mendix/getting-started.md
index 86ecd02102d..1ed9c33bfe6 100644
--- a/content/en/docs/developerportal/digital-execution/implement-mendix/getting-started.md
+++ b/content/en/docs/developerportal/digital-execution/implement-mendix/getting-started.md
@@ -111,7 +111,7 @@ Now that you have your goals and challenges identified, consider milestones for
     * Gather relevant stakeholders to show progress 
     * Share the success at a company meeting or in newsletters
 
-The final step of your getting started plan involves capturing your 5 P's milestones and building a timeline. Work independently or work with your customer success manager to think through what this might look like for you.
+The final step of your getting started plan involves capturing your 5 P's milestones and building a timeline. Work independently or work with your Technical Account Manager, Specialized Account Executive, or Partner Contact to think through what this might look like for you.
 
 These image contain examples of timelines that Mendix uses frequently.
 
diff --git a/content/en/docs/developerportal/digital-execution/implement-mendix/launch-app.md b/content/en/docs/developerportal/digital-execution/implement-mendix/launch-app.md
index b717e4730b9..5ad9d0a2e28 100644
--- a/content/en/docs/developerportal/digital-execution/implement-mendix/launch-app.md
+++ b/content/en/docs/developerportal/digital-execution/implement-mendix/launch-app.md
@@ -31,7 +31,7 @@ Note that Mendix also offers [other deployment options](/releasenotes/developer-
 You can deploy your app for free to Mendix Cloud. However, [free apps have limitations](/developerportal/deploy/mendix-cloud-deploy/#free-app) when it comes to runtime, features, and resources. You can publish free apps to test the Mendix platform or a specific feature, or to quickly prototype an app to test an idea. However, once you decide to develop your app further, you need to obtain a licensed node.
 
 If you have an existing contract that allows for more licensed nodes, you can [request a new licensed node](/developerportal/deploy/licensing-apps/#obtaining-licensed-node).
-If you don’t have a contract, or if your contract doesn’t allow for more licensed nodes, contact your Customer Success Manager.
+If you don’t have a contract, or if your contract doesn’t allow for more licensed nodes, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 #### Linking Your App to Your Licensed Node
 
diff --git a/content/en/docs/developerportal/digital-execution/implement-mendix/mendix-ecosystem.md b/content/en/docs/developerportal/digital-execution/implement-mendix/mendix-ecosystem.md
index 9f688c23e3a..84897fcad4e 100644
--- a/content/en/docs/developerportal/digital-execution/implement-mendix/mendix-ecosystem.md
+++ b/content/en/docs/developerportal/digital-execution/implement-mendix/mendix-ecosystem.md
@@ -104,7 +104,7 @@ The following leadership roles are essential to the success of any new platform
 
 * Program owner – a person who leads the program and mandates or enables change. They generate excitement about the importance of this transformation and can inspire people to want to participate. This person is directly responsible for the overall success of the platform’s implementation, bringing impactful apps to fruition, ensuring value targets are defined and tracked, and that the teams are properly assigned and allocated for success.  
 
-  Program owners work closely with their Mendix CSMs to define and implement success plans, and to evolve those plans over time. For smaller organizations, this person may also be part of the core team. For larger organizations, it is common for this person to be a part of the Center of Excellence leadership team, or to be a dedicated senior resource overseeing global success. Areas of responsibility include assurance of proper architectural and governance guidelines and adherence, successful regional and global rollouts, successful team growth, training, and enablement plans, KPI definition and tracking.
+    Program owners work closely with their Technical Account Manager, Specialized Account Executive, or Partner Contact to define and implement success plans, and to evolve those plans over time. For smaller organizations, this person may also be part of the core team. For larger organizations, it is common for this person to be a part of the Center of Excellence leadership team, or to be a dedicated senior resource overseeing global success. Areas of responsibility include assurance of proper architectural and governance guidelines and adherence, successful regional and global rollouts, successful team growth, training, and enablement plans, KPI definition and tracking.
 
 * Center of Excellence (COE) lead – larger organizations appoint a Mendix COE to help define and enforce good governance, development, and enablement practices that can evolve with the business and technological changes over time. The COE lead ensures the Mendix COE is properly staffed to support, oversee, and enable development teams, and ensures the products are of high-quality, and follow best practices for high re-usability, maintainability, and return on investment. This person generally has sufficient senior-level technical and managerial skills to oversee the COE’s Enterprise and Solution Architects, DevOps technical leads, trainers, mentors, and other experienced staff.
 
diff --git a/content/en/docs/developerportal/digital-execution/implement-mendix/questions-feedback.md b/content/en/docs/developerportal/digital-execution/implement-mendix/questions-feedback.md
index 04f27a949b7..31b4838baab 100644
--- a/content/en/docs/developerportal/digital-execution/implement-mendix/questions-feedback.md
+++ b/content/en/docs/developerportal/digital-execution/implement-mendix/questions-feedback.md
@@ -13,7 +13,7 @@ aliases:
 If you have questions related to the Digital Execution Practice and organizational aspects:
 
 * Reach out to your Mendix team. They are always willing to answer questions, help you make decisions, and provide extra information.  
-  If you do not have a dedicated customer success manager (CSM), this guide contains the necessary resources to help you out.
+  If you do not have a dedicated Technical Account Manager or Specialized Account Executive, this guide contains the necessary resources to help you out.
 * Ask the Community in our [Digital Execution Practice space](https://community.mendix.com/link/space/digital-execution-community). This is a part of the Mendix Community that is specifically dedicated to helping others succeed with their digital execution practice.  
   Your questions will be answered by our own Mendix experts, as well as other companies who have used Mendix to their benefit.  
   If you haven’t already joined, you can do that by clicking [here](https://community.mendix.com/link/invitation/space/Digital-Execution-Community/0438b34d-3432-44c1-ac85-d5bc940116e9).
diff --git a/content/en/docs/developerportal/general/team/app-roles.md b/content/en/docs/developerportal/general/team/app-roles.md
index ae99cc7c0c4..0cf8653973d 100644
--- a/content/en/docs/developerportal/general/team/app-roles.md
+++ b/content/en/docs/developerportal/general/team/app-roles.md
@@ -63,11 +63,11 @@ For apps in Mendix Cloud, the Technical Contact is the first point of contact fo
 
 As the Technical Contact, you can perform all the regular operations on the Mendix Cloud node in the Mendix Portal. Additionally, you can manage the access rights of your team members so that they can deploy, stop and start the app, and perform other actions. For more information, see [Node Permissions](/developerportal/deploy/node-permissions/).
 
-The Technical Contact is also responsible for managing licenses, meaning renewals, activations, and upgrades. They are also the first point of contact for the Mendix Support department. Note that Mendix is responsible for Mendix Cloud app renewals, and you can contact your Customer Success Manager (CSM) if you want to expand your license.
+The Technical Contact is also responsible for managing licenses, meaning renewals, activations, and upgrades. They are also the first point of contact for the Mendix Support department. Note that Mendix is responsible for Mendix Cloud app renewals, and you can contact your Technical Account Manager, Specialized Account Executive, or Partner Contact if you want to expand your license.
 
 ### On-Premises Responsibilities
 
-When a Mendix app is deployed on-premises, it is running on the customer's own infrastructure. For managing licenses in this scenario, Mendix sends license renewal notifications to the Technical Contact via email. As a Technical Contact, if you want to expand the license, such as for more users, you need to contact your Account Executive.
+When a Mendix app is deployed on-premises, it is running on the customer's own infrastructure. For managing licenses in this scenario, Mendix sends license renewal notifications to the Technical Contact via email. As a Technical Contact, if you want to expand the license, such as for more users, you need to contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 ### Changing the Technical Contact {#change-technical-contact}
 
diff --git a/content/en/docs/developerportal/repository/team-server/migrate-to-git.md b/content/en/docs/developerportal/repository/team-server/migrate-to-git.md
index 845b7ee49c0..a35aa0172ad 100644
--- a/content/en/docs/developerportal/repository/team-server/migrate-to-git.md
+++ b/content/en/docs/developerportal/repository/team-server/migrate-to-git.md
@@ -75,7 +75,7 @@ If your app is not eligible for migration the reason(s) will be listed on a page
 
 ##### MPR File Size
 
-When the size of the *.mpr* file exceeds the threshold, migration is blocked to prevent rapid repository growth after migrating to Git. To get your app approved for migration, you have to agree on the following steps with Support or your Customer Success Manager:
+When the size of the *.mpr* file exceeds the threshold, migration is blocked to prevent rapid repository growth after migrating to Git. To get your app approved for migration, you have to agree on the following steps with Support or your Technical Account Manager, Specialized Account Executive, or Partner Contact:
 
 1. [Migrate without history](#without-history). This requires converging all branches which you want to retain.
 2. Update your app to Studio Pro version 10.24 LTS to automatically convert to [MPRv2](/refguide10/troubleshoot-repository-size/#mprv2).
diff --git a/content/en/docs/developerportal/security-summary.md b/content/en/docs/developerportal/security-summary.md
index 4943ed5bd70..e33a74824ea 100644
--- a/content/en/docs/developerportal/security-summary.md
+++ b/content/en/docs/developerportal/security-summary.md
@@ -66,4 +66,4 @@ For information about security practices for app governance, refer to the follow
 
 ## Getting Support
 
-For additional information, frequently asked questions, and troubleshooting tis, refer to [Frequently Asked Questions – Security](/support/security-findings-faq/). If you have more questions, contact your Customer Success Manager (CSM), or join the [Mendix Community forum](https://community.mendix.com/p/community).
+For additional information, frequently asked questions, and troubleshooting tis, refer to [Frequently Asked Questions – Security](/support/security-findings-faq/). If you have more questions, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact, or join the [Mendix Community forum](https://community.mendix.com/p/community).
diff --git a/content/en/docs/genai/mendix-cloud-genai/mendix-cloud-grp.md b/content/en/docs/genai/mendix-cloud-genai/mendix-cloud-grp.md
index 375614306d6..0e86aaa0179 100644
--- a/content/en/docs/genai/mendix-cloud-genai/mendix-cloud-grp.md
+++ b/content/en/docs/genai/mendix-cloud-genai/mendix-cloud-grp.md
@@ -26,7 +26,7 @@ Developers can use the Mendix Cloud GenAI Portal to manage their Mendix Cloud Ge
 
 ### General Availability
 
-Mendix Cloud GenAI Resource Packs is a premium Mendix product that requires an additional purchase. To start using GenAI Resource Packs or inquire about pricing, contact your Customer Success Manager (CSM). For more information, you can also contact [genai-resource-packs@mendix.com](mailto:genai-resource-packs@mendix.com).
+Mendix Cloud GenAI Resource Packs is a premium Mendix product that requires an additional purchase. To start using GenAI Resource Packs or inquire about pricing, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact. For more information, you can also contact [genai-resource-packs@mendix.com](mailto:genai-resource-packs@mendix.com).
 
 You can purchase GenAI Resource Packs using Mendix Cloud Tokens. For details around costs, see [Cloud Tokens](/control-center/cloud-tokens/).
 
diff --git a/content/en/docs/marketplace/partner-solutions/dcm/_index.md b/content/en/docs/marketplace/partner-solutions/dcm/_index.md
index b3d91f329e3..1fce7c92dc0 100755
--- a/content/en/docs/marketplace/partner-solutions/dcm/_index.md
+++ b/content/en/docs/marketplace/partner-solutions/dcm/_index.md
@@ -45,9 +45,9 @@ The Mendix DCM module is fully embedded into the Mendix application and runtime.
 
 ## Licensing and Availability
 
-* To obtain or renew a Mendix DCM license, contact your Mendix account manager.
+* To obtain or renew a Mendix DCM license, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 * Mendix DCM is available for projects based on Studio Pro 10.24 and above.
-* Mendix DCM is part of the Mendix price list. For more information or activation, contact your Mendix Customer Success Manager or your Sales representative.
+* Mendix DCM is part of the Mendix price list. For more information or activation, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 ## CaseFabric DCM Release Notes
 
diff --git a/content/en/docs/marketplace/partner-solutions/mta/_index.md b/content/en/docs/marketplace/partner-solutions/mta/_index.md
index 6d173006ef8..c9f9212e8e7 100644
--- a/content/en/docs/marketplace/partner-solutions/mta/_index.md
+++ b/content/en/docs/marketplace/partner-solutions/mta/_index.md
@@ -10,7 +10,7 @@ weight: 20
 [Menditect Test Automation (MTA)](https://marketplace.mendix.com/link/component/120116) is a tool for automated regression testing. MTA offers a no-code, visual suite of automated test tools for embedding unit, component, process, User interface (UI), and API testing into your application lifecycle. For more information, see the [Menditect](https://menditect.com/) website.
 
 {{% alert color="info" %}}
-For more information about purchasing MTA, contact your Customer Success Manager (CSM) or fill out the contact [form](https://www.mendix.com/contact-us/#contactform).
+For more information about purchasing MTA, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact or fill out the contact [form](https://www.mendix.com/contact-us/#contactform).
 {{% /alert %}}
 
 ## Documentation in This Category
diff --git a/content/en/docs/marketplace/partner-solutions/qsm/_index.md b/content/en/docs/marketplace/partner-solutions/qsm/_index.md
index 1daeefd762e..092b61d736c 100644
--- a/content/en/docs/marketplace/partner-solutions/qsm/_index.md
+++ b/content/en/docs/marketplace/partner-solutions/qsm/_index.md
@@ -50,7 +50,7 @@ To obtain or renew your purchased license, go to [this form](https://addon.mendi
 
 * Mendix QSM is available for projects based on Mendix 6.0 and above.
 * Mendix QSM supports self-service onboarding of new QSM apps for existing customers via Mendix Support.
-* Mendix QSM is part of our Mendix pricelist. For more information or activation, please contact your Mendix Customer Success Manager or Sales.
+* Mendix QSM is part of our Mendix pricelist. For more information or activation, please contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 * Detailed documentation is available via the complementary Sigrid Academy.
 * Mendix QSM dashboard reports are generated every night based on the latest version in your Project Team Server.
     * By default, the Mendix QSM reports are based on the main line in your app's Team Server.
diff --git a/content/en/docs/marketplace/platform-supported-content/modules/SAML/_index.md b/content/en/docs/marketplace/platform-supported-content/modules/SAML/_index.md
index b70d6c7b8a4..e52b25580f8 100644
--- a/content/en/docs/marketplace/platform-supported-content/modules/SAML/_index.md
+++ b/content/en/docs/marketplace/platform-supported-content/modules/SAML/_index.md
@@ -105,7 +105,7 @@ Some SAML services, such as eHerkenning and DigID in the Netherlands, use option
 * RequestedAuthnContext in the SAML requests
 * HTTP-SOAP Logout Request
 
-If you need any of these features, contact your Mendix CSM to discuss the inclusion of these features on the Mendix roadmap or the customization of the SAML SSO module.
+If you need any of these features, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to discuss the inclusion of these features on the Mendix roadmap or the customization of the SAML SSO module.
 
 Versions of the SAML module below 3.5.0 are limited to a single key pair. If you are using one of those older versions and you want to connect your app to multiple SAML IdPs, you cannot use different key pairs and certificates for each of the SSO federations. Instead, you must use a single key pair and certificate for all SAML IdPs. The certificate can be either a self-signed certificate or a certificate issued by a certificate authority (CA). For more details, see the [Use a Certificate Issued by a Certificate Authority](/appstore/modules/saml/advanced-configuration/#use-ca) section of *Advanced Configuration for SAML*.
 
diff --git a/content/en/docs/marketplace/platform-supported-content/modules/advanced-audit-trail/_index.md b/content/en/docs/marketplace/platform-supported-content/modules/advanced-audit-trail/_index.md
index 13f7eb0c220..5c213156424 100644
--- a/content/en/docs/marketplace/platform-supported-content/modules/advanced-audit-trail/_index.md
+++ b/content/en/docs/marketplace/platform-supported-content/modules/advanced-audit-trail/_index.md
@@ -57,7 +57,7 @@ Install [Atlas Core](https://marketplace.mendix.com/link/component/117187) and [
 
 ### Starting a Subscription {#obtain-license-key}
 
-Advanced Audit Trail is a premium product with a subscription fee. You can download the modules for free from the [Mendix Marketplace](https://marketplace.mendix.com/link/component/120943), but a paid subscription is required to use the service. To subscribe, contact your Customer Success Manager (CSM) or complete the contact form on the [Marketplace page](https://marketplace.mendix.com/link/component/120943).
+Advanced Audit Trail is a premium product with a subscription fee. You can download the modules for free from the [Mendix Marketplace](https://marketplace.mendix.com/link/component/120943), but a paid subscription is required to use the service. To subscribe, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact or complete the contact form on the [Marketplace page](https://marketplace.mendix.com/link/component/120943).
 
 ### Installing the Components in Your App
 
diff --git a/content/en/docs/marketplace/platform-supported-content/services/event-broker.md b/content/en/docs/marketplace/platform-supported-content/services/event-broker.md
index e550103b5f0..32e1e54e5f9 100644
--- a/content/en/docs/marketplace/platform-supported-content/services/event-broker.md
+++ b/content/en/docs/marketplace/platform-supported-content/services/event-broker.md
@@ -16,7 +16,7 @@ There is a single Kafka broker for Free Apps that your company Free Apps can con
 
 ## Mendix Event Broker License {#event-broker-license}
 
-Purchase a license to the Mendix Event Broker to deploy unlimited apps on production environments in Mendix Cloud. Ask your Customer Success Manager or Account Manager to reach out to purchase a license. See the [Mendix Event Broker](https://marketplace.mendix.com/link/component/202907) platform service page for more details.
+Purchase a license to the Mendix Event Broker to deploy unlimited apps on production environments in Mendix Cloud. Ask your Technical Account Manager, Specialized Account Executive, or Partner Contact to reach out to purchase a license. See the [Mendix Event Broker](https://marketplace.mendix.com/link/component/202907) platform service page for more details.
 
 A license for the Mendix Event Broker is available for any Mendix region, but once selected, you can only run on a single region (no multi-region support). This license is available for all customers. You can also run business events on [your own Kafka cluster](/appstore/services/business-events-deployment/#byok).
 
diff --git a/content/en/docs/private-platform/pmp-support.md b/content/en/docs/private-platform/pmp-support.md
index 028080cf4b4..a963f84d16d 100644
--- a/content/en/docs/private-platform/pmp-support.md
+++ b/content/en/docs/private-platform/pmp-support.md
@@ -79,7 +79,7 @@ For licensing or PCLM issues, provide the following information:
 
 * **Prerequisite Check** - Ensure that you are using the latest versions of the Operator and PCLM.
 * **PCLM Logs** - Already included in the log-extract archive.
-* **License Bundle Details** - When and from whom (Mendix Support, CSM, Account Manager) was the current PCLM license bundle received. Attach the specific bundle file being used so that Mendix can validate its integrity.
+* **License Bundle Details** - When and from whom (Mendix Support, Technical Account Manager, Specialized Account Executive, or Partner Contact) was the current PCLM license bundle received. Attach the specific bundle file being used so that Mendix can validate its integrity.
 * **PCLM License Status and Mendix App Dump** - Run the following commands and provide the output:
 
 ```bash
diff --git a/content/en/docs/refguide/installation/upgrading-from-10-to-11/_index.md b/content/en/docs/refguide/installation/upgrading-from-10-to-11/_index.md
index 9cc1c61ce96..c96c88da935 100644
--- a/content/en/docs/refguide/installation/upgrading-from-10-to-11/_index.md
+++ b/content/en/docs/refguide/installation/upgrading-from-10-to-11/_index.md
@@ -19,7 +19,7 @@ If your app is on a Studio Pro version below 10, you must upgrade in order of ve
 * [Moving from Mendix Studio Pro 8 to 9](/refguide9/moving-from-8-to-9/)
 * [Upgrading from Mendix Studio Pro 9 to 10](/refguide10/upgrading-from-9-to-10/)
 
-If your app is running on Mendix Cloud, you can check what version the app is currently on by referring to the Control Center dashboard. Alternatively, contact your Customer Success Manager to find out how to check the Mendix version of your app.
+If your app is running on Mendix Cloud, you can check what version the app is currently on by referring to the Control Center dashboard. Alternatively, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to find out how to check the Mendix version of your app.
 
 ### Steps Required for Upgrade
 
diff --git a/content/en/docs/refguide/version-control/version-control-troubleshooting/repository-size.md b/content/en/docs/refguide/version-control/version-control-troubleshooting/repository-size.md
index 9b7e1bba9aa..81802f59fa1 100644
--- a/content/en/docs/refguide/version-control/version-control-troubleshooting/repository-size.md
+++ b/content/en/docs/refguide/version-control/version-control-troubleshooting/repository-size.md
@@ -72,7 +72,7 @@ The tool is currently in public beta. The cleanup tool can be downloaded [here](
 {{% /alert %}}
 
 {{% alert color="info" %}}
-This tool is executed on a Mendix Git repository. If your Mendix app is still on SVN you will first have to migrate to Git. In case the Migrate button is not showing on the Team Server page after you open your app in [Projects](https://projects.home.mendix.com/), because of the size restrictions, you can reach out to your CSM to get your app safelisted.
+This tool is executed on a Mendix Git repository. If your Mendix app is still on SVN you will first have to migrate to Git. In case the Migrate button is not showing on the Team Server page after you open your app in [Projects](https://projects.home.mendix.com/), because of the size restrictions, you can reach out to your Technical Account Manager, Specialized Account Executive, or Partner Contact to get your app safelisted.
 {{% /alert %}}
 
 ### Cleanup Process
diff --git a/content/en/docs/refguide10/installation/upgrading-from-9-to-10.md b/content/en/docs/refguide10/installation/upgrading-from-9-to-10.md
index bdc42676b07..74aeac8b903 100644
--- a/content/en/docs/refguide10/installation/upgrading-from-9-to-10.md
+++ b/content/en/docs/refguide10/installation/upgrading-from-9-to-10.md
@@ -22,7 +22,7 @@ Before upgrading your app to Mendix 10, ensure the app is successfully [migrated
 
 If your app is on a Studio Pro version below 9, you must upgrade in order of version. This means you must go from 7 to 8,  8 to 9 (see details in [Moving from Mendix Studio Pro 8 to 9](/refguide9/moving-from-8-to-9/)), then 9 to 10. 
 
-If your app is running on Mendix Cloud, you can check what version the app is currently on by referring to the [Control Center dashboard](/control-center/dashboard/). Alternatively, contact your Customer Success Manager to find out how to check the Mendix version of your app.
+If your app is running on Mendix Cloud, you can check what version the app is currently on by referring to the [Control Center dashboard](/control-center/dashboard/). Alternatively, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to find out how to check the Mendix version of your app.
 
 ## Backing Up Your App
 
diff --git a/content/en/docs/refguide10/version-control/version-control-troubleshooting/repository-size.md b/content/en/docs/refguide10/version-control/version-control-troubleshooting/repository-size.md
index 4514117c5de..e8a73c3f0f2 100644
--- a/content/en/docs/refguide10/version-control/version-control-troubleshooting/repository-size.md
+++ b/content/en/docs/refguide10/version-control/version-control-troubleshooting/repository-size.md
@@ -104,7 +104,7 @@ The tool is currently in public beta. The cleanup tool can be downloaded [here](
 {{% /alert %}}
 
 {{% alert color="info" %}}
-This tool is executed on a Mendix Git repository. If your Mendix app is still on SVN you will first have to migrate to Git. In case the Migrate button is not showing on the Team Server page after you open your app in [Projects](https://projects.home.mendix.com/), because of the size restrictions, you can reach out to your CSM to get your app safelisted.
+This tool is executed on a Mendix Git repository. If your Mendix app is still on SVN you will first have to migrate to Git. In case the Migrate button is not showing on the Team Server page after you open your app in [Projects](https://projects.home.mendix.com/), because of the size restrictions, you can reach out to your Technical Account Manager, Specialized Account Executive, or Partner Contact to get your app safelisted.
 {{% /alert %}}
 
 ### Cleanup Process
diff --git a/content/en/docs/releasenotes/beta-features/_index.md b/content/en/docs/releasenotes/beta-features/_index.md
index 0f2a0be5e65..92fbd273486 100644
--- a/content/en/docs/releasenotes/beta-features/_index.md
+++ b/content/en/docs/releasenotes/beta-features/_index.md
@@ -47,7 +47,7 @@ Mendix releases Experimental features or products when those features or product
 
 If you would like to test a beta feature or product, consider the following:
 
-* Features or products labeled Public beta or Experimental are available for all customers. Your feedback on these features is welcome through your Customer Success Manager (CSM) and in the community forum.
+* Features or products labeled Public beta or Experimental are available for all customers. Your feedback on these features is welcome through your Technical Account Manager, Specialized Account Executive, or Partner Contact and in the community forum.
 * For features or products labeled Private beta, our product team usually reaches out to you with an invitation to test the feature or products. They will be your point of contact for any feedback and will ensure the involvement of Mendix Expert Services if required to provide you with the required knowledge to successfully make use of the private beta feature or product.
 
 ### Limitations of Beta and Experimental Releases
@@ -79,7 +79,7 @@ In the docs, pages about beta features are marked with a beta badge (<text class
 
 ## Limited Availability
 
-Mendix releases features or products labeled Limited Availability to introduce the feature or product to the market in a controlled way. In this optional phase, specific groups or regions may get access to the feature or product for production use, while others may follow later. This can be due to regulatory or operational reasons. When there is a desire to take a Limited Availability feature or product into production, please contact your CSM to see which arrangements are possible.
+Mendix releases features or products labeled Limited Availability to introduce the feature or product to the market in a controlled way. In this optional phase, specific groups or regions may get access to the feature or product for production use, while others may follow later. This can be due to regulatory or operational reasons. When there is a desire to take a Limited Availability feature or product into production, please contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to see which arrangements are possible.
 
 ## General Availability{#ga}
 
diff --git a/content/en/docs/releasenotes/digital-execution/2025.md b/content/en/docs/releasenotes/digital-execution/2025.md
index 8f817307519..eae44668ecb 100644
--- a/content/en/docs/releasenotes/digital-execution/2025.md
+++ b/content/en/docs/releasenotes/digital-execution/2025.md
@@ -17,4 +17,4 @@ numberless_headings: true
 
 The [Compass](https://compass.home.mendix.com/) tool is made available to teams who want to plan and streamline the implementation of their first Mendix app. With the Compass tool, you can define your own vision of low-code and the apps that you want to build with Mendix, and then simplify their implementation by following a number of predefined best-practice milestones and action points. For more information about the tool, see [Preparing to launch your First Mendix App with Compass](/developerportal/compass/).
 
-{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Customer Success Manager. {{% /alert %}}
+{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact. {{% /alert %}}
diff --git a/content/en/docs/releasenotes/private-platform/1/1.24.md b/content/en/docs/releasenotes/private-platform/1/1.24.md
index ff6358dc3eb..e4f2170b126 100644
--- a/content/en/docs/releasenotes/private-platform/1/1.24.md
+++ b/content/en/docs/releasenotes/private-platform/1/1.24.md
@@ -121,7 +121,7 @@ Licenses with an expiration date past 2038 are not processed correctly after upl
 
 ###### Solution
 
-This issue is currently being addressed and will be resolved in a future release. In urgent cases, please reach out to your CSM, Mendix Partner or Mendix Support to request a temporary license.
+This issue is currently being addressed and will be resolved in a future release. In urgent cases, please reach out to your Technical Account Manager, Specialized Account Executive, Partner Contact or Mendix Support to request a temporary license.
 
 ## 1.24.3
 
@@ -200,7 +200,7 @@ Licenses with an expiration date past 2038 are not processed correctly after upl
 
 ###### Solution
 
-This issue is currently being addressed and will be resolved in a future release. In urgent cases, please reach out to your CSM, Mendix Partner or Mendix Support to request a temporary license. 
+This issue is currently being addressed and will be resolved in a future release. In urgent cases, please reach out to your Technical Account Manager, Specialized Account Executive, Partner Contact, or Mendix Support to request a temporary license. 
 
 ## 1.24.1
 
diff --git a/content/en/docs/releasenotes/workstation/_index.md b/content/en/docs/releasenotes/workstation/_index.md
index fdbd37258fa..403e18a5a70 100644
--- a/content/en/docs/releasenotes/workstation/_index.md
+++ b/content/en/docs/releasenotes/workstation/_index.md
@@ -133,7 +133,7 @@ We are thrilled to announce the General Availability (GA) release of our Worksta
 
 * Self-hosting option - With this GA release, we are introducing Private Workstation Management, providing you with the option to self-host the management solution. This offers greater control and flexibility over your deployment.
 
-{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Customer Success Manager. {{% /alert %}}
+{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact. {{% /alert %}}
 
 ### Workstation Client
 
@@ -499,7 +499,7 @@ This is a Limited Availability release of Mendix Workstation.
 
 Mendix Workstation is available for all Mendix users for development use. 
 
-Mendix Workstation is [Limited Availability](/releasenotes/release-status/#limited-availability) for production use. Support is provided according to your Mendix SLA if you purchased a Workstation license. If you want to take Mendix Workstation into production, contact your CSM to see what arrangements are possible. Without a license you can use the Mendix Workstation for development, but workspaces are individual and cannot be shared.
+Mendix Workstation is [Limited Availability](/releasenotes/release-status/#limited-availability) for production use. Support is provided according to your Mendix SLA if you purchased a Workstation license. If you want to take Mendix Workstation into production, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to see what arrangements are possible. Without a license you can use the Mendix Workstation for development, but workspaces are individual and cannot be shared.
 {{% /alert %}}
 
 ### Improvements
@@ -527,7 +527,7 @@ When editing a device, device settings are edited in a side panel. It makes devi
 ### Release date: September 12, 2025
 
 {{% alert color="info" %}}
-The fourth pre-release of Mendix Workstation is available under the conditions of the Mendix Workstation Pre-Release Program. Support is available only to members of the program. To become a program member, contact Mendix Sales.
+The fourth pre-release of Mendix Workstation is available under the conditions of the Mendix Workstation Pre-Release Program. Support is available only to members of the program. To become a program member, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 {{% /alert %}}
 
 ### New Features
@@ -592,7 +592,7 @@ The Sample App is available in the Mendix Marketplace.
 ### Release date: August 20, 2025
 
 {{% alert color="info" %}}
-The third pre-release of Mendix Workstation is available under the conditions of the Mendix Workstation Pre-Release Program. Support is available only to members of the program. To become a program member, contact Mendix Sales.
+The third pre-release of Mendix Workstation is available under the conditions of the Mendix Workstation Pre-Release Program. Support is available only to members of the program. To become a program member, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 {{% /alert %}}
 
 ### New Features
diff --git a/content/en/docs/support/_index.md b/content/en/docs/support/_index.md
index 357ff3e08bb..a745e5dd809 100644
--- a/content/en/docs/support/_index.md
+++ b/content/en/docs/support/_index.md
@@ -41,7 +41,7 @@ There are 6-month and 12-month packages available for Extended Support.
 
 For example, support for Mendix 9 will end upon the release of Mendix 12 GA. However, if you have purchased Extended Support, version 9 will be supported for either six months or one year from the release date of Mendix 12 GA.
 
-Please contact your Customer Success Manager or [Mendix Support](https://support.mendix.com/hc/en-us) if you want to know more.
+Please contact your Technical Account Manager, Specialized Account Executive, or Partner Contact or [Mendix Support](https://support.mendix.com/hc/en-us) if you want to know more.
 
 {{% alert color="info" %}}
 Extended Support does not apply to applications that contain a native mobile profile. Native mobile applications follow separate support timelines and policies. For more information, see [Support Guidelines for Native Mobile](/releasenotes/mobile/native-support/).
@@ -105,7 +105,7 @@ If there is an issue with the Mendix Platform that affects multiple customers, o
 
 ### Reporting Issues
 
-If, after your analysis, you suspect there is an issue with the Mendix Platform (or if you have questions about your analysis), you can reach out to Mendix Support. We will provide guidance on how to resolve the issues yourself or direct you to Expert Services for further assistance. If we suspect a platform issue, we will involve second- and third-line support for confirmation and, if it is a platform issue, we will fix it. If the issue is commercial (for example, because your app requires a larger app container or additional file storage), we may refer you directly to your Customer Success Manager.
+If, after your analysis, you suspect there is an issue with the Mendix Platform (or if you have questions about your analysis), you can reach out to Mendix Support. We will provide guidance on how to resolve the issues yourself or direct you to Expert Services for further assistance. If we suspect a platform issue, we will involve second- and third-line support for confirmation and, if it is a platform issue, we will fix it. If the issue is commercial (for example, because your app requires a larger app container or additional file storage), we may refer you directly to your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 ### Large-Scale Testing
 
@@ -129,7 +129,7 @@ If you are planning this sort of testing, you must raise a ticket with Mendix Su
 
 Please provide this information as early as possible, at least two weeks in advance of the test date. Mendix may refuse permission to conduct certain types of tests if they violate local laws or pose an excessive risk to the Mendix infrastructure or other customers.
 
-If you want to perform penetration tests, your Customer Success Manager (CSM) can provide you with an indemnification agreement. This should be signed by all parties, confirming the information above, and agreeing that your tests are legal and do not impact other customers. If you don't know who your CSM is, Mendix Support can provide you with their contact details. 
+If you want to perform penetration tests, your Technical Account Manager, Specialized Account Executive, or Partner Contact can provide you with an indemnification agreement. This should be signed by all parties, confirming the information above, and agreeing that your tests are legal and do not impact other customers. If you don't know who your Technical Account Manager, Specialized Account Executive, or Partner Contact is, Mendix Support can provide you with their contact details. 
 
 If Mendix is not aware of your tests, you may find that they are interrupted if they cause unexpected alerts to be generated for our Cloud Operations or Security teams. You may also be breaking your agreement with Mendix.
 
diff --git a/content/en/docs/support/escalation-management-process.md b/content/en/docs/support/escalation-management-process.md
index aae8c038906..4c784ef3e32 100644
--- a/content/en/docs/support/escalation-management-process.md
+++ b/content/en/docs/support/escalation-management-process.md
@@ -31,7 +31,7 @@ These are the steps involved in the escalation process:
 
      * Via the escalation email address
      * Via the support ticket
-     * Via your Customer Success Manager
+     * Via your Technical Account Manager, Specialized Account Executive, or Partner Contact
 
 5. The Mendix support team validates and acknowledges the escalation.
 6. The Mendix regional support manager reaches out to you to discuss the details of the ticket.
@@ -69,7 +69,7 @@ If the gap between the customer's expectation and the Mendix Platform possibilit
 
 ### Via Email
 
-Send an email to escalation@mendix.com and CC your Customer Success Manager. Ensure you add the following details to your email for an effective event-based escalation process:
+Send an email to escalation@mendix.com and CC your Technical Account Manager, Specialized Account Executive, or Partner Contact. Ensure you add the following details to your email for an effective event-based escalation process:
 
 * Ticket number
 * Reason for escalating the case
@@ -81,13 +81,13 @@ One of our managers will respond to your message and begin the escalation proces
 
 Add a new comment to your support ticket which summarizes the problem description, and provides the business impact for the escalation. Make sure to add ‘escalation@mendix.com’ to the CC field. One of our managers will review the comment, mark the ticket as escalated, and begin the escalation process.
 
-### Via Your Customer Success Manager
+### Via Your Technical Account Manager, Specialized Account Executive, or Partner Contact
 
-You can work with your Customer Success Manager (CSM) to initiate an escalation. When reaching out to them, please be ready to discuss the details of the ticket so far, as well as the impact to your business. Your CSM will relay this information to a support manager who will begin the escalation process.
+You can work with your Technical Account Manager, Specialized Account Executive, or Partner Contact to initiate an escalation. When reaching out to them, please be ready to discuss the details of the ticket so far, as well as the impact to your business. Your Technical Account Manager, Specialized Account Executive, or Partner Contact will relay this information to a support manager who will begin the escalation process.
 
 ## What Happens During the Escalation
 
-A member of our leadership team reaches out to you to discuss the details of the escalation, agree on a communication or meeting cadence, and, if necessary, discuss a technical plan of action. Your account team, which can be made up of your Customer Success Manager, Partner Manager and/or Account Executive, is included in this meeting. The assigned Support Leader works as an advocate within Mendix, and ensures that all relevant Mendix team members are actively involved, and that the ticket gets the right level of attention. 
+A member of our leadership team reaches out to you to discuss the details of the escalation, agree on a communication or meeting cadence, and, if necessary, discuss a technical plan of action. Your account team, which can be made up of your Technical Account Manager, Specialized Account Executive, and/or Partner Contact, is included in this meeting. The assigned Support Leader works as an advocate within Mendix, and ensures that all relevant Mendix team members are actively involved, and that the ticket gets the right level of attention. 
 
 ## Criteria Used to Close an Escalation
 
diff --git a/content/en/docs/support/new-app-node-request-template.md b/content/en/docs/support/new-app-node-request-template.md
index ac0e1afebbb..e520c4d3b67 100644
--- a/content/en/docs/support/new-app-node-request-template.md
+++ b/content/en/docs/support/new-app-node-request-template.md
@@ -37,7 +37,7 @@ To request your node from Mendix Support, complete the following steps:
 3. **Follow-up** – Mendix Support will contact you via a ticket in the [Mendix Support Portal](https://support.mendix.com/) if additional information is needed or to provide keys for apps deployed on-premises or using a virtual Mendix on Kubernetes.
 
 {{% alert color="info" %}}
-By default, all developers in your organization can create node requests. To restrict this ability to Mendix Admins only, contact your Customer Success Manager or submit a support ticket.
+By default, all developers in your organization can create node requests. To restrict this ability to Mendix Admins only, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact or submit a support ticket.
 {{% /alert %}}
 
 ## Resizing an Existing Environment{#resize}
diff --git a/content/en/docs/support/security-findings-faq.md b/content/en/docs/support/security-findings-faq.md
index e20d1346314..6880412ace3 100644
--- a/content/en/docs/support/security-findings-faq.md
+++ b/content/en/docs/support/security-findings-faq.md
@@ -30,7 +30,7 @@ You can find our best practices on how to make your app secure in [How To Implem
 
 ### Compliance Reports
 
-Compliance reports for Mendix, such as SOC, ISO, and PCI, are available to Mendix customers and prospects in the [Mendix profile in Conveyor](https://app.conveyor.com/profile/mendix). Request access using the email address you use for your Mendix account and you will be granted access. It can help speed up approval if you mention in the comments the name of your CSM and what document(s) you are looking for.
+Compliance reports for Mendix, such as SOC, ISO, and PCI, are available to Mendix customers and prospects in the [Mendix profile in Conveyor](https://app.conveyor.com/profile/mendix). Request access using the email address you use for your Mendix account and you will be granted access. It can help speed up approval if you mention in the comments the name of your Technical Account Manager, Specialized Account Executive, or Partner Contact and what document(s) you are looking for.
 
 {{% alert color="info" %}}
 Mendix does not make compliance reports available publicly, you will need to be a Mendix customer or prospect to have your access approved.