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2 changes: 1 addition & 1 deletion fern/advanced/sip/sip-didww.mdx
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---
title: DIDWW SIP integration
subtitle: Connect DIDWW SIP trunks to Vapi so your assistants can receive calls, place outbound calls, and transfer active calls with SIP REFER.
subtitle: Connect DIDWW SIP trunks to Vapi so your assistants can receive calls, place outbound calls, and transfer active calls with SIP REFER
description: Set up DIDWW SIP trunking with Vapi. Create inbound and outbound trunks, allowlist signaling IPs, and configure authenticated SIP REFER call transfers.
slug: advanced/sip/didww
---
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2 changes: 1 addition & 1 deletion fern/assistants/call-timeout-settings.mdx
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---
title: Call timeout settings
subtitle: End inactive calls and limit the total duration of each call.
subtitle: End inactive calls and limit the total duration of each call
description: Configure silence and maximum-duration timeouts for assistants, distinguish inactivity from total call duration, and troubleshoot timeout call endings.
---

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2 changes: 1 addition & 1 deletion fern/assistants/end-call-phrases.mdx
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---
title: End call phrases
subtitle: End calls when an assistant says a configured phrase.
subtitle: End calls when an assistant says a configured phrase
description: End call phrases let assistants end calls after saying configured text. Choose reliable phrases and prevent unintended transcript matches during calls.
---

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2 changes: 1 addition & 1 deletion fern/assistants/examples/inbound-support.mdx
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---
title: Inbound customer support
subtitle: Build a banking customer support agent that can process inbound phone calls and assist with common banking issues.
subtitle: Build a banking customer support agent that can process inbound phone calls and assist with common banking issues
slug: assistants/examples/inbound-support
description: Build a voice AI banking support agent with tools for account lookup, balance and transaction retrieval.
---
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2 changes: 1 addition & 1 deletion fern/assistants/examples/support-escalation.mdx
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---
title: Customer support escalation system
subtitle: Build intelligent support routing using assistants that escalate calls based on customer tier, issue complexity, and agent expertise.
subtitle: Build intelligent support routing using assistants that escalate calls based on customer tier, issue complexity, and agent expertise
slug: assistants/examples/support-escalation
description: Build a voice AI customer support system with dynamic escalation that routes calls based on customer data, issue type, and real-time agent availability using transfer tools and webhooks.
---
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2 changes: 1 addition & 1 deletion fern/assistants/examples/voice-widget.mdx
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title: Web Snippet
subtitle: >-
Easily integrate the Vapi Voice Widget into your website for enhanced user
interaction.
interaction
slug: assistants/examples/voice-widget
---

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2 changes: 1 addition & 1 deletion fern/assistants/keypad-input-settings.mdx
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---
title: Keypad input settings
subtitle: Configure how an assistant collects keypad input from callers.
subtitle: Configure how an assistant collects keypad input from callers
description: Keypad input settings let assistants collect caller-entered digits. Configure timeouts and delimiters for menus, codes, and account information during calls.
---

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2 changes: 1 addition & 1 deletion fern/assistants/model-intelligence/metrics-methodology.mdx
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---
title: Performance metrics and methodology reference
subtitle: See how Vapi sources and calculates latency, cost, and quality metrics.
subtitle: See how Vapi sources and calculates latency, cost, and quality metrics
description: The performance metrics reference explains how Vapi sources and calculates latency, cost, and quality data for each supported transcriber, model, and voice.
slug: assistants/model-intelligence/metrics-methodology
---
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2 changes: 1 addition & 1 deletion fern/assistants/model-intelligence/overview.mdx
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---
title: Model Intelligence for transcribers, models, and voices
subtitle: Choose assistant components with curated Model Presets and Performance Metrics.
subtitle: Choose assistant components with curated Model Presets and Performance Metrics
description: Model Intelligence helps you choose transcribers, models, and voices with curated presets and weekly refreshed performance metrics for latency, cost, and quality.
slug: assistants/model-intelligence/overview
---
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2 changes: 1 addition & 1 deletion fern/assistants/model-intelligence/presets.mdx
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title: Model Presets for transcribers, models, and voices
subtitle: Configure an assistant's transcriber, model, and voice with one preset.
subtitle: Configure an assistant's transcriber, model, and voice with one preset
description: Model presets optimize for balanced performance, reasoning, low latency, or low cost. Learn when to use each preset and how to apply or customize its configuration.
slug: assistants/model-intelligence/presets
---
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2 changes: 1 addition & 1 deletion fern/assistants/model-intelligence/understanding-cost.mdx
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---
title: How voice agent component costs and estimates work
subtitle: Learn what drives costs across the transcriber, model, and voice.
subtitle: Learn what drives costs across the transcriber, model, and voice
description: Understand how Vapi estimates transcriber, model, and voice costs per minute, including prompt caching assumptions and the effects of conversation history.
slug: assistants/model-intelligence/understanding-cost
---
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---
title: How voice-to-voice latency works in voice agents
subtitle: Learn what voice-to-voice latency measures and why capable models respond more slowly.
subtitle: Learn what voice-to-voice latency measures and why capable models respond more slowly
description: Understand voice-to-voice latency, the components included in Vapi performance metrics, and how model capability, endpointing, and transport affect response time.
slug: assistants/model-intelligence/understanding-latency
---
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2 changes: 1 addition & 1 deletion fern/assistants/retrieve-call-artifacts.mdx
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---
title: Retrieve call artifacts
subtitle: Download recordings and call logs from Vapi's private storage using authenticated, short-lived URLs.
subtitle: Download recordings and call logs from Vapi's private storage using authenticated, short-lived URLs
description: How to download call recordings and logs from Vapi's private storage using your Private API Key and short-lived, authenticated redirect URLs.
slug: assistants/retrieve-call-artifacts
---
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2 changes: 1 addition & 1 deletion fern/billing/manage-billing-and-credits.mdx
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---
title: "Manage pay-as-you-go billing and credits"
subtitle: "Add a payment method, buy credits, configure auto reload, and download billing records."
subtitle: "Add a payment method, buy credits, configure auto reload, and download billing records"
description: "Manage pay-as-you-go billing in the Vapi Dashboard: add a payment method, buy credits, configure auto reload, and download PDF statements and invoices. See Vapi pricing for rates."
slug: billing/manage-billing-and-credits
---
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2 changes: 1 addition & 1 deletion fern/billing/purchase-call-concurrency.mdx
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---
title: "Purchase call concurrency"
subtitle: "Increase your organization's call concurrency from the Dashboard."
subtitle: "Increase your organization's call concurrency from the Dashboard"
description: "Purchase call concurrency from Billing & Add-Ons to increase the number of simultaneous calls available to your Vapi organization. See Vapi pricing for rates."
slug: billing/purchase-call-concurrency
---
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2 changes: 1 addition & 1 deletion fern/calls/assistant-based-warm-transfer.mdx
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---
title: Configure assistant-based warm transfer
subtitle: Let an AI assistant introduce a caller before connecting a transfer.
subtitle: Let an AI assistant introduce a caller before connecting a transfer
description: Configure an assistant-based warm transfer in the Vapi Dashboard or API, including operator prompts, fallback behavior, summaries, custom audio, and testing.
slug: calls/assistant-based-warm-transfer
---
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2 changes: 1 addition & 1 deletion fern/calls/call-dynamic-transfers.mdx
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---
title: Dynamic call transfers
subtitle: Route calls to different destinations based on real-time conversation context and external data.
subtitle: Route calls to different destinations based on real-time conversation context and external data
slug: calls/call-dynamic-transfers
description: Learn how Vapi's dynamic call transfers work and explore implementation patterns for intelligent call routing.
---
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2 changes: 1 addition & 1 deletion fern/calls/call-ended-reason.mdx
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---
title: Call ended reasons
subtitle: All possible call ended reason codes and what they mean.
subtitle: All possible call ended reason codes and what they mean
slug: calls/call-ended-reason
---

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2 changes: 1 addition & 1 deletion fern/calls/call-outbound.mdx
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---
title: Outbound Calling
subtitle: Learn how to send outbound calls from Vapi.
subtitle: Learn how to send outbound calls from Vapi
slug: calls/outbound-calling
---

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2 changes: 1 addition & 1 deletion fern/calls/troubleshoot-call-errors.mdx
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---
title: Troubleshoot call errors
subtitle: Learn to diagnose failed calls based on what the caller experienced.
subtitle: Learn to diagnose failed calls based on what the caller experienced
slug: calls/troubleshoot-call-errors
---

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2 changes: 1 addition & 1 deletion fern/customization/provider-keys.mdx
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---
title: Provider Keys
subtitle: Bring your own API keys to Vapi.
subtitle: Bring your own API keys to Vapi
description: Connect provider credentials in Vapi and find configuration details for transcriber, model, voice, and cloud providers.
slug: customization/provider-keys
---
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2 changes: 1 addition & 1 deletion fern/customization/transcriber-fallback-plan.mdx
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---
title: Transcriber fallback configuration
subtitle: Configure fallback transcribers that activate automatically if your primary transcriber fails.
subtitle: Configure fallback transcribers that activate automatically if your primary transcriber fails
description: Configure fallback transcribers so calls keep working if your primary speech-to-text provider fails. Covers automatic fallback, manual fallback, and HIPAA-compliant provider options.
slug: customization/transcriber-fallback-plan
---
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2 changes: 1 addition & 1 deletion fern/enterprise/plans.mdx
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---
title: Vapi Enterprise
subtitle: Build and scale with Vapi.
subtitle: Build and scale with Vapi
slug: enterprise/plans
---

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2 changes: 1 addition & 1 deletion fern/faq.mdx
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---
title: Frequently Asked Questions
subtitle: Frequently asked questions about Vapi.
subtitle: Frequently asked questions about Vapi
slug: faq
---

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2 changes: 1 addition & 1 deletion fern/glossary.mdx
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---
title: Definitions
subtitle: Useful terms and definitions for Vapi & voice AI applications.
subtitle: Useful terms and definitions for Vapi & voice AI applications
slug: glossary
---

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2 changes: 1 addition & 1 deletion fern/knowledge-base/knowledge-base.mdx
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title: Introduction to Knowledge Bases
subtitle: >-
Learn how to create and integrate custom knowledge bases into your AI
assistants.
assistants
slug: knowledge-base
---

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2 changes: 1 addition & 1 deletion fern/knowledge-base/using-query-tool.mdx
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---
title: Using the Query Tool for Knowledge Bases
subtitle: >-
Learn how to configure and use the query tool to enhance your AI assistants with custom knowledge bases.
Learn how to configure and use the query tool to enhance your AI assistants with custom knowledge bases
slug: knowledge-base/using-query-tool
---

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2 changes: 1 addition & 1 deletion fern/observability/simulations-advanced.mdx
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---
title: Simulations advanced
subtitle: Mock tools, send lifecycle webhooks, and reuse structured outputs in simulations.
subtitle: Mock tools, send lifecycle webhooks, and reuse structured outputs in simulations
description: "Configure advanced simulations with variables, tool mocks, lifecycle webhooks, and reusable structured outputs for consistent testing."
slug: observability/simulations-advanced
---
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2 changes: 1 addition & 1 deletion fern/observability/simulations-configure-ai-tester.mdx
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---
title: Configure an AI tester
subtitle: Define the AI tester's goal and control how it behaves, reasons, listens, and speaks.
subtitle: Define the AI tester's goal and control how it behaves, reasons, listens, and speaks
description: "Configure what a simulation AI tester should accomplish and how it behaves, including its model, transcriber, voice, turn-taking, and fallbacks."
slug: observability/simulations-configure-ai-tester
---
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2 changes: 1 addition & 1 deletion fern/observability/simulations-manage.mdx
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---
title: Manage simulations
subtitle: Edit simulation suites, review and rerun results, and maintain test coverage.
subtitle: Edit simulation suites, review and rerun results, and maintain test coverage
description: "Manage Vapi simulation suites and runs: edit configurations, review and rerun results, develop testing strategies, maintain coverage, and delete suites."
slug: observability/simulations-manage
---
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2 changes: 1 addition & 1 deletion fern/observability/simulations-overview.mdx
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---
title: Simulations overview
subtitle: Understand what Simulations are and when to choose them.
subtitle: Understand what Simulations are and when to choose them
description: "Simulations test assistants and squads through real conversations with AI testers. Learn how simulations work in Vapi and when to use them instead of Evals."
slug: observability/simulations-overview
---
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2 changes: 1 addition & 1 deletion fern/observability/simulations-quickstart.mdx
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---
title: Simulations quickstart
subtitle: Run your first simulation against an assistant or squad in minutes.
subtitle: Run your first simulation against an assistant or squad in minutes
description: "Create a simulation suite that asks an AI tester to book an appointment with Riley, then evaluate whether it was booked for the requested date and time."
slug: observability/simulations-quickstart
---
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---
title: Build a personalized appointment campaign
subtitle: Combine contact variables, voicemail handling, scheduling, and webhooks.
subtitle: Combine contact variables, voicemail handling, scheduling, and webhooks
description: Build a personalized appointment campaign with contact variables, voicemail handling, scheduling, concurrency, and campaign webhooks.
slug: outbound-campaigns/build-personalized-appointment-campaign
---
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2 changes: 1 addition & 1 deletion fern/outbound-campaigns/contact-data.mdx
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---
title: Campaign contact data
subtitle: Add contacts and personalize calls with CSV variables.
subtitle: Add contacts and personalize calls with CSV variables
description: Format campaign CSV files, understand contact limits, add contacts manually, and pass dynamic variables to an assistant or squad.
slug: outbound-campaigns/contact-data
---
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2 changes: 1 addition & 1 deletion fern/outbound-campaigns/overview.mdx
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---
title: Campaigns overview
subtitle: Schedule and manage personalized outbound calls at scale.
subtitle: Schedule and manage personalized outbound calls at scale
description: Learn how outbound campaigns place calls, personalize conversations, control concurrency, and track results for each contact in the Vapi Dashboard.
slug: outbound-campaigns/overview
---
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2 changes: 1 addition & 1 deletion fern/outbound-campaigns/quickstart.mdx
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---
title: Campaigns quickstart
subtitle: Create and launch a personalized outbound campaign.
subtitle: Create and launch a personalized outbound campaign
description: Create an outbound campaign in the Vapi Dashboard or with the API, add contacts with dynamic variables, choose a calling window, and monitor each contact's result.
slug: outbound-campaigns/quickstart
---
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2 changes: 1 addition & 1 deletion fern/outbound-campaigns/scheduling-and-lifecycle.mdx
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---
title: Campaign scheduling and lifecycle
subtitle: Control dispatch timing, concurrency, and campaign actions.
subtitle: Control dispatch timing, concurrency, and campaign actions
description: Schedule campaign calls, set concurrency, understand read-only campaign behavior, and cancel, archive, or duplicate campaigns.
slug: outbound-campaigns/scheduling-and-lifecycle
---
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2 changes: 1 addition & 1 deletion fern/outbound-campaigns/voicemail-and-call-screening.mdx
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---
title: Campaign voicemail and call screening
subtitle: Keep outbound calls from stalling on automated systems.
subtitle: Keep outbound calls from stalling on automated systems
description: Configure campaign assistants and squads to handle voicemail and automated phone-screening services without premature timeouts.
slug: outbound-campaigns/voicemail-and-call-screening
---
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2 changes: 1 addition & 1 deletion fern/outbound-campaigns/webhooks.mdx
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---
title: Campaign webhooks
subtitle: Check contacts before dialing and receive lifecycle events.
subtitle: Check contacts before dialing and receive lifecycle events
description: Configure campaign pre-dial webhooks and server messages, including request, response, and campaign event payload examples.
slug: outbound-campaigns/webhooks
---
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2 changes: 1 addition & 1 deletion fern/phone-numbers/didww.mdx
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---
title: Import a number from DIDWW
subtitle: Purchase or select a DIDWW number, route it through your inbound trunk, and import it into Vapi as a BYO SIP trunk number.
subtitle: Purchase or select a DIDWW number, route it through your inbound trunk, and import it into Vapi as a BYO SIP trunk number
description: Import a DIDWW phone number into Vapi as a BYO SIP trunk number. Assign the inbound trunk credential and an assistant, then test inbound and outbound calls.
slug: phone-numbers/didww
---
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2 changes: 1 addition & 1 deletion fern/phone-numbers/free-telephony.mdx
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---
title: Creating Free Phone Numbers
subtitle: Creating free phone numbers on the Vapi platform.
subtitle: Creating free phone numbers on the Vapi platform
slug: free-telephony
---

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2 changes: 1 addition & 1 deletion fern/providers/chat-dash.mdx
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---
title: ChatDash Integration with Vapi
subtitle: ChatDash is a white-label dashboard platform that integrates with Vapi to provide analytics, call logs, and Stripe billing for AI agent agencies.
subtitle: ChatDash is a white-label dashboard platform that integrates with Vapi to provide analytics, call logs, and Stripe billing for AI agent agencies
slug: providers/chat-dash
---

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2 changes: 1 addition & 1 deletion fern/providers/integrations.mdx
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---
title: Integrations
subtitle: Connect your own provider accounts to Vapi and use them with your own credentials.
subtitle: Connect your own provider accounts to Vapi and use them with your own credentials
description: Integrations let you connect your own provider accounts to Vapi. Learn what an integration is, when you need one, and how to add provider credentials in the dashboard.
slug: providers/integrations
---
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2 changes: 1 addition & 1 deletion fern/providers/model/anthropic.mdx
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---
title: Anthropic
subtitle: Use Anthropic's Claude models as the language model for your Vapi voice agent.
subtitle: Use Anthropic's Claude models as the language model for your Vapi voice agent
description: Connect Anthropic to Vapi to use Claude models as your voice agent's language model. Covers the supported Claude models and how to use them in the API.
slug: providers/model/anthropic
---
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2 changes: 1 addition & 1 deletion fern/providers/model/anyscale.mdx
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---
title: Anyscale
subtitle: Connect Anyscale and configure a model available to your account.
subtitle: Connect Anyscale and configure a model available to your account
description: Connect an Anyscale account to Vapi and configure an assistant with the exact model ID available through your Anyscale account.
slug: providers/model/anyscale
---
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2 changes: 1 addition & 1 deletion fern/providers/model/cerebras.mdx
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---
title: Cerebras
subtitle: Connect your Cerebras account to use Cerebras models in Vapi.
subtitle: Connect your Cerebras account to use Cerebras models in Vapi
description: Connect a Cerebras API key to Vapi and configure an assistant with a supported Cerebras model.
slug: providers/model/cerebras
---
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2 changes: 1 addition & 1 deletion fern/providers/model/deepinfra.mdx
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---
title: DeepInfra
subtitle: Connect DeepInfra and configure any model available to your account.
subtitle: Connect DeepInfra and configure any model available to your account
description: Connect a DeepInfra account to Vapi and configure an assistant with an exact model ID from DeepInfra's current model catalog.
slug: providers/model/deepinfra
---
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2 changes: 1 addition & 1 deletion fern/providers/model/deepseek.mdx
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---
title: DeepSeek
subtitle: Connect your DeepSeek account to use DeepSeek models in Vapi.
subtitle: Connect your DeepSeek account to use DeepSeek models in Vapi
description: Connect a DeepSeek API key to Vapi and configure an assistant with a supported DeepSeek model.
slug: providers/model/deepseek
---
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2 changes: 1 addition & 1 deletion fern/providers/model/gemini.mdx
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---
title: Google
subtitle: Use Google Gemini as your Vapi voice agent's language model.
subtitle: Use Google Gemini as your Vapi voice agent's language model
description: Configure Google Gemini as your Vapi assistant's language model and choose from the models Vapi supports.
slug: providers/model/gemini
---
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