Update all references to Customer Success Managers (CSMs)

content/en/docs/academy/mendix-exams/_index.md

@@ -42,7 +42,7 @@ You have 30 days to start the exam.
 
 ### Booking for Other People
 
-You can order exam seats for other people and place bulk orders for multiple Mendix certification exam seats for your organization. In this case, contact your CSM to get the order form or for more details. You can also contact Mendix Academy directly at [academy@mendix.com](mailto:academy@mendix.com).
+You can order exam seats for other people and place bulk orders for multiple Mendix certification exam seats for your organization. In this case, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to get the order form or for more details. You can also contact Mendix Academy directly at [academy@mendix.com](mailto:academy@mendix.com).
 
 After receiving the order, Mendix assigns an exam admin to it. The exam admin is then responsible for overseeing the details of the order and allocating the purchased exam seats to individuals within your organization.
 

content/en/docs/community-tools/contribute-to-mendix-docs/style-guide/terminology.md

@@ -437,7 +437,7 @@ Hyphenate for the verb.
 
 ## role
 
-Do not capitalize job roles (for example, "business developer") unless they are Mendix user roles (for example, "Business Engineer," "SCRUM Master") or Mendix-internal titles (for example, "Product Manager" and "Customer Success Manager" for referring to communication between the Mendix community and Mendix).
+Do not capitalize job roles (for example, "business developer") unless they are Mendix user roles (for example, "Business Engineer," "SCRUM Master") or Mendix-internal titles (for example, "Product Manager" and "Technical Account Manager" for referring to communication between the Mendix community and Mendix).
 
 ## SQL
 

content/en/docs/control-center/apps/cloud.md

@@ -9,7 +9,7 @@ no_list: true
 ## Introduction
 
 {{% alert color="warning" %}}
-This feature is not yet publicly available. Please talk to your Customer Success Manager to enable this page.
+This feature is not yet publicly available. Please talk to your Technical Account Manager, Specialized Account Executive, or Partner Contact to enable this page.
 {{% /alert %}}
 
 The **Cloud** page in Control Center shows you an overview of the paid and free environments of your company.

content/en/docs/control-center/apps/deployed-apps.md

@@ -24,7 +24,7 @@ The **Deployed Apps Overview** page has the following tabs: [Mendix Cloud](#mend
 
 The **Mendix Cloud** tab gives you an overview of all the apps that are deployed on Mendix Cloud and allows you to manage your cloud resources using the self-service tool.
 
-To activate this capability for your company, contact your Customer Success Manager.
+To activate this capability for your company, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 The list on this tab shows the following information:
 
@@ -192,4 +192,4 @@ If the Technical Contact of the app does not update the license keys by the end
 
 #### Our App Stopped Working Because the License Key Expired. What Should We Do?
 
-Contact your Customer Success Manager (CSM) to renew your contract.
+Contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to renew your contract.

content/en/docs/control-center/entitlements/cloud-tokens.md

@@ -35,7 +35,7 @@ For the technical details of each Cloud Resource Pack (CRP), refer to the [Cloud
 
 All your current CRPs are converted to their equivalent Mendix Cloud Tokens and aggregated with any other Mendix Cloud Tokens. You can then use these to provision Cloud resources of any type and size, as specified in your contracts. 
 
-You can see available and used Mendix Cloud Tokens on the **Entitlements** page. If you cannot, contact your Customer Success Manager (CSM).
+You can see available and used Mendix Cloud Tokens on the **Entitlements** page. If you cannot, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 These tables show how many Mendix Cloud Tokens each CRP requires:
 
@@ -92,7 +92,7 @@ These tables show how many Mendix Cloud Tokens each CRP requires:
 {{% alert color="info" %}} 
 
 * You can no longer purchase legacy CRPs. You can now only purchase and provision Standard, Premium, and Premium Plus CRPs. Any legacy CRPs that you have already purchased will be converted into Mendix Cloud Tokens if they are deprovisioned. This will use the rate specified in the previous tables, and the Mendix Cloud Tokens will be added to your Token pool.
-* Self-service cloud consumption capabilities are exclusively available for Standard, Premium, and Premium Plus CRPs. If you are using a legacy CRP in combination with fallback, you may experience consumption inaccuracies in the self-service tool. For access to the latest capabilities, Mendix recommends contacting your customer success manager to transition to a Standard, Premium, or Premium Plus CRP.
+* Self-service cloud consumption capabilities are exclusively available for Standard, Premium, and Premium Plus CRPs. If you are using a legacy CRP in combination with fallback, you may experience consumption inaccuracies in the self-service tool. For access to the latest capabilities, Mendix recommends contacting your Technical Account Manager, Specialized Account Executive, or Partner Contact to transition to a Standard, Premium, or Premium Plus CRP.
 
 {{% /alert %}}
 

content/en/docs/control-center/entitlements/end-users.md

@@ -82,7 +82,7 @@ This is the information available in the **Entitlements & Consumption** section
 * **Usage Month** – Allows you to select the month for which you want to see consumption information. By default, the field is set to the most recent month for which a report is available.
 * Subscription cards – These cards display the entitlements and consumption as calculated on the last day of the selected month. 
 
-In case of over-usage, which means that entitlements have been exceeded, apps continue to work, with no consequences to end-users. Over-usage needs to be discussed with the Mendix CSM or representative.
+In case of over-usage, which means that entitlements have been exceeded, apps continue to work, with no consequences to end-users. Over-usage needs to be discussed with your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 
 <!-- 
 

content/en/docs/control-center/maia/maia-resources.md

@@ -59,7 +59,7 @@ Once a user reaches their individual limit, further Maia use is disabled for tha
 ## Increasing Your Maia Units Capacity {#increase-maia-units}
 
 1. **Make sure you have Cloud Tokens available**<br>
-Cloud Tokens are purchased through your Mendix subscription. If your organization already has Cloud Tokens allocated to other services, you can reassign them. Check your available balance in the Control Center. If you need to purchase more, contact your Mendix account manager.
+Cloud Tokens are purchased through your Mendix subscription. If your organization already has Cloud Tokens allocated to other services, you can reassign them. Check your available balance in the Control Center. If you need to purchase more, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 2. **Convert Cloud Tokens to Maia Units**<br>
 In the Control Center, go to **Maia Resources** and select **Provision Resource**. Choose how many Cloud Tokens to allocate. Each Cloud Token gives you 100 Maia Units per month.
 3. **Use Maia in Studio Pro**<br>

content/en/docs/control-center/security/private-connectivity/_index.md

@@ -17,7 +17,7 @@ Check the [Feature Release Calendar](/releasenotes/feature-release-calendar/) fo
 The **Private Connectivity** page allows you to view and manage your company's Private Connectivity assets: networks, agents, resources, and connections.
 
 {{% alert color="info" %}}
-If you cannot access the **Private Connectivity** page, contact your CSM or Mendix Support.
+If you cannot access the **Private Connectivity** page, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact or Mendix Support.
 {{% /alert %}}
 
 ## Use Cases

content/en/docs/control-center/security/set-up-sso-byoidp.md

@@ -56,7 +56,7 @@ BYOIDP SSO integrates with the Mendix Platform using the following techniques:
 * The user's email address is used to associate a user's existing account within Mendix with the user's account at your IdP. This means that any existing Mendix account is linked to their IdP account for authentication, rather than a new Mendix account being created for them.
     * This assumes that the IdP returns an email address to Mendix during SSO which the user previously used to sign up and log in to Mendix. If the email address that is returned to Mendix is not recognized, then the user will be offered the sign-up option to enable them to create a new account.
 * BYOIDP SSO makes an authentication request to your IdP which means that only the 'openid' and 'profile' scope values are requested, as defined by OIDC. The request does not explicitly ask for authorization for specific platform roles such as developer, Mendix Admin, or Technical Contact. You can set up your IdP, however, to apply coarse-grained access rules based on the `client_id` for the Mendix Platform to deny access to the Mendix Platform for certain groups of employees.
-* Mendix provides support for three client authentication methods: `client_secret_post` (client credentials in the payload), `client_secret_basic` (basic authentication credentials in the HTTP header), and `private_key_jwt` (using a client key-pair/certificate instead of a client secret). The Mendix platform will select `client_secret_post` if supported; otherwise, it will use `client_secret_basic`. The `private_key_jwt` method is available only to customers with a Premium platform license and requires onboarding by Mendix. For further assistance, contact your CSM.
+* Mendix provides support for three client authentication methods: `client_secret_post` (client credentials in the payload), `client_secret_basic` (basic authentication credentials in the HTTP header), and `private_key_jwt` (using a client key-pair/certificate instead of a client secret). The Mendix platform will select `client_secret_post` if supported; otherwise, it will use `client_secret_basic`. The `private_key_jwt` method is available only to customers with a Premium platform license and requires onboarding by Mendix. For further assistance, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 * Mendix includes the `login_hint` parameter in requests to your IdP. This allows the IdP to pre-populate the login screen with the user's email address, which gives a better user experience. Your IdP may choose to ignore the hint. After receiving a positive response, Mendix does not do any validation if the logged-in user matches the `login_hint`.
 * Whether or not users signing in to the Mendix Platform have to use 2FA does not change the [Two-Factor Authentication](/developerportal/deploy/two-factor-authentication/) which protects sensitive activities on Mendix Cloud nodes. This remains in place and works independently of BYOIDP SSO.
 * When using the BYOIDP feature to manage your Mendix Admins (see the [IdP-managed Mendix Admins](/control-center/security-settings/#idp-managed-mendix-admins) section of *Security Settings in Control Center*), the Mendix platform does not include anything specific in the SSO request (such as a specific scope value or claims request parameter). It expects that your IdP includes the required claim based on the configurations in your IdP for Mendix as a client.

content/en/docs/deployment/_index.md

@@ -86,7 +86,7 @@ Deploying to Azure is possible from the [Azure Marketplace](https://azuremarketp
 
 Mendix on Azure is a deployment option that makes use of some of the features of Mendix on Kubernetes in an opinionated way. For more information, see [Mendix on Azure](/developerportal/deploy/mendix-on-azure/).
 
-{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Customer Success Manager. {{% /alert %}}
+{{% alert color="info" %}} This feature is currently available to participating customers. For more information, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact. {{% /alert %}}
 
 ## On-Premises
 

content/en/docs/deployment/general/subscription-management/licensing-apps.md

@@ -53,7 +53,7 @@ For more information on legal definitions, refer to [Order Form Definitions](htt
 ## Obtaining a Mendix License{#get-license}
 
 {{% alert color="info" %}}
-If you want to create a new licensed node in Mendix Cloud but your contract does not allow for more licensed nodes, contact your Customer Success Manager (CSM) first.
+If you want to create a new licensed node in Mendix Cloud but your contract does not allow for more licensed nodes, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact first.
 {{% /alert %}}
 
 You can obtain a Mendix license from Mendix Support, as described below. If you want to deploy to SAP BTP or Mendix on Kubernetes, you can also use this process to obtain a subscription secret. Follow these steps:

content/en/docs/deployment/general/subscription-management/user-metering/faq.md

@@ -33,7 +33,7 @@ If you exceed your subscription entitlements:
 
 * No immediate service disruption: Your applications continue to run normally.    
     Alert displayed: A warning icon appears in the end-of-month Usage Report in Control Center.
-* Compliance discussion: Your Customer Success Manager (CSM) will contact you to discuss:
+* Compliance discussion: Your Technical Account Manager, Specialized Account Executive, or Partner Contact will contact you to discuss:
 
     * Purchasing additional user subscriptions
     * Assessing user classification
@@ -63,7 +63,7 @@ Assign the Single-App User Subscription to your application in Control Center. F
 
 ### How Do I Assign a Single-App User Subscription to Multiple Applications With Unique User Bases?
 
-You must purchase a separate Single-App User Subscription for each application and assign them individually. Contact your CSM or account team to purchase additional subscriptions, if needed.
+You must purchase a separate Single-App User Subscription for each application and assign them individually. Contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to purchase additional subscriptions, if needed.
 
 ## User-Specific Questions
 

content/en/docs/deployment/mendix-cloud-deploy/_about.md

@@ -50,4 +50,4 @@ Keep in mind that when you deploy to your own AWS account, you are responsible f
 
 ## If There Is No Deployment in Your Desired AWS Region, When Will Mendix Launch There?
 
-Mendix adds regions based on customer demand. If you would like a different region, contact your Mendix Customer Success Manager to see what Mendix can offer. All request will need to take into account the costs of launching a complete Mendix Cloud cluster, with backup services, monitoring, etc. 
+Mendix adds regions based on customer demand. If you would like a different region, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact to see what Mendix can offer. All request will need to take into account the costs of launching a complete Mendix Cloud cluster, with backup services, monitoring, etc. 

content/en/docs/deployment/mendix-cloud-deploy/change-plan.md

@@ -28,7 +28,7 @@ It is only possible to change and upgrade to higher-tier plans, not downgrade. U
 Before requesting a plan change, verify the following:
 
 * The app runs on Kubernetes.
-* The app's tenant is self-service enabled. To activate this capability for your company, contact your Customer Success Manager.
+* The app's tenant is self-service enabled. To activate this capability for your company, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 * You are the [Technical Contact](/support/#technical-contacts) for the app (only Technical Contacts can submit a plan change request).
 
 {{% alert color="info" %}}

content/en/docs/deployment/mendix-cloud-deploy/deploy-apis-with-ai-agents.md

@@ -214,4 +214,4 @@ https://mcp.home.mendix.com/ \
 
 ## Feedback
 
-To report an issue or request additional API coverage, contact your Mendix CSM.
+To report an issue or request additional API coverage, contact your Mendix Technical Account Manager, Specialized Account Executive, or Partner Contact.

content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/_index.md

@@ -60,7 +60,7 @@ To license an app, you must have a licensed cloud node available:
 If you have an existing contract that allows for more licensed nodes, use the [Request New App Node](https://newnode.mendix.com) app to request a new node from Mendix Support. For more information, see [Licensing Apps](/developerportal/deploy/licensing-apps-outside-mxcloud/).
 
 {{% alert color="info" %}}
-If your contract does not allow for more licensed nodes, contact your Customer Success Manager (CSM).
+If your contract does not allow for more licensed nodes, contact your Technical Account Manager, Specialized Account Executive, or Partner Contact.
 {{% /alert %}}
 
 If none of the categories above apply to your case, contact [Mendix Support](https://support.mendix.com).

content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/basic-package.md

@@ -9,5 +9,5 @@ description: "Obtaining a Mendix Basic Package Node"
 {{% alert color="warning" %}}
 New licenses for Mendix Basic Package are not currently available.
 
-If you currently have a Mendix Basic Package, it can still be renewed by contacting your CSM or [Mendix Support](https://support.mendix.com/)
+If you currently have a Mendix Basic Package, it can still be renewed by contacting your Technical Account Manager, Specialized Account Executive, or Partner Contact or [Mendix Support](https://support.mendix.com/)
 {{% /alert %}}

content/en/docs/deployment/mendix-cloud-deploy/licensing-apps/migrate-free-app-to-basic.md

@@ -10,5 +10,5 @@ description: "Moving an existing Mendix app deployed as a Free App to a Basic Pa
 {{% alert color="warning" %}}
 New licenses for Mendix Basic Package are not currently available.
 
-If you currently have a Mendix Basic Package, it can still be renewed by contacting your CSM or [Mendix Support](https://support.mendix.com/)
+If you currently have a Mendix Basic Package, it can still be renewed by contacting your Technical Account Manager, Specialized Account Executive, or Partner Contact or [Mendix Support](https://support.mendix.com/)
 {{% /alert %}}

content/en/docs/deployment/on-premises-design/ms-windows/activate-a-mendix-license-on-microsoft-windows.md

@@ -16,7 +16,7 @@ You will need to apply a separate license to each environment for which you want
 
 Before starting with this how-to, make sure you have completed the following prerequisites:
 
-* To activate a Mendix instance on-premises you need an on-premises license (call your Customer Success Manager for more information)
+* To activate a Mendix instance on-premises you need an on-premises license (call your Technical Account Manager, Specialized Account Executive, or Partner Contact for more information)
 * Install Mendix on your Microsoft Windows server (for more information, see [Deploying Mendix on Microsoft Windows](/developerportal/deploy/deploy-mendix-on-microsoft-windows/))
 * Be registered as the technical contact for the license
     * This is usually done in the license request process

content/en/docs/deployment/private-cloud/private-cloud-api-mcp.md

@@ -208,4 +208,4 @@ If your tools are not discovered after connection, verify the following:
 
 ## Feedback
 
-To report an issue or request additional API coverage, contact your Mendix CSM.
+To report an issue or request additional API coverage, contact your Mendix Technical Account Manager, Specialized Account Executive, or Partner Contact.