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3 changes: 3 additions & 0 deletions analytics/index.mdx
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Expand Up @@ -31,6 +31,9 @@ Analytics data typically appears within a few minutes of an interaction. Very re
<Card title="User engagements" horizontal icon="route" href="/analytics/user-engagements">
Understand content actions, navigation paths, and search and assistant funnels.
</Card>
<Card title="Savings" horizontal icon="piggy-bank" href="/analytics/savings">
Estimate hours saved by the agent and automations, and support costs saved by the assistant.
</Card>
<Card title="Feedback" horizontal icon="square-dashed-text" href="/optimize/feedback">
View feedback over time, review specific ratings and written feedback, and track follow-up work.
</Card>
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43 changes: 43 additions & 0 deletions analytics/savings.mdx
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---
title: "Measure time and money saved with Mintlify"
sidebarTitle: "Savings"
description: "Use the Savings view in analytics to estimate hours saved by the agent and automations, and support costs saved by assistant answers."
keywords: ["analytics", "savings", "time", "money", "ROI", "deflection", "automations", "Slack agent"]
---

<Info>
Savings analytics require an [Enterprise plan](https://mintlify.com/pricing?ref=analytics).
</Info>

The **Savings** view of the [analytics](https://app.mintlify.com/analytics) page estimates how much work Mintlify saves your team. It shows hours saved by the agent and automations, and support costs avoided when the assistant answers users' questions.

Use the Savings view to:

- **Report on return on investment**: Share estimated hours and dollars saved with stakeholders.
- **Compare automation value**: See which types of automated work contribute the most time savings.

## Time saved

The **Time saved (hours)** chart breaks down estimated hours saved into four categories.

- **Slack agent**: Pull requests the [agent opens from Slack](/agent/slack).
- **Self-updating automations**: Pull requests from [self-updating content automations](/automations/reference#self-updating-content-automations), such as Update from code changes and Draft changelog.
- **Maintenance automations**: Pull requests from [maintenance automations](/automations/reference#maintenance-automations), such as Translate content and Fix broken links.
- **Custom automations**: Pull requests from [custom automations](/automations/create).

Mintlify counts only merged pull requests that were first opened during the selected time range. Each pull request adds hours based on the number of changed lines.

| Changed lines | Hours saved |
| :------------ | :---------- |
| Fewer than 20 | 0.5 |
| 20 to 99 | 2 |
| 100 or more | 5 |

When the line count for a pull request is unavailable, Mintlify uses a default estimate.

## Money saved

The **Money saved** card shows two metrics.

- **Money saved**: Estimated support cost avoided, calculated as $12 for each question the assistant answers based on the average cost of support tickets across industries.
- **Questions answered by assistant**: A count of conversations with the [assistant](/analytics/assistant) in the selected time range that the assistant answered without routing the user to sales or support.
1 change: 1 addition & 0 deletions docs.json
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Expand Up @@ -181,6 +181,7 @@
"analytics/assistant",
"analytics/search",
"analytics/user-engagements",
"analytics/savings",
"optimize/feedback",
"analytics/export",
"analytics/streaming"
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